Certified Train The Trainer Course
Certified Train the Trainer Course The Certified Train the Trainer Course is a professional development program designed to equip individuals with the skills, tools, and confidence to become effective facilitators, trainers, and learning leaders. Whether you’re a manager, consultant, HR professional, or subject-matter expert, this […]
Digital Marketing Course (Online)
Certified Digital Marketing Course The Certified Digital Marketing Course is a comprehensive, hands-on program designed to equip participants with the essential skills to plan, execute, and manage effective digital marketing campaigns. Whether you’re an entrepreneur, marketing professional, or career starter, this course empowers you to […]
Advanced Customer Experience Professional Course (ACXP Certification) – Offline
Overview The Advanced Customer Experience Professional (ACXP) certification is a prestigious credential designed for professionals who are committed to mastering the art and science of delivering exceptional customer experiences. This certification recognizes individuals who have demonstrated a high level of expertise in understanding customer needs, […]
Call Centre Quality Assurance Course (Offline)
A 2 day training that enable participants gain an understanding of the specific requirements necessary to build a “best-in-class” quality monitoring and assessment process. This approach is designed to meet the needs of the enterprise, the centre, the agents and the callers. Participants will identify […]
Advanced Executive and Personal Assistant Course (Offline)
This is a 3-Day offline course that holds immense value for both experienced professionals seeking career advancement and companies striving for operational excellence. In today’s dynamic business landscape, where efficiency, organization, and effective communication are paramount, the role of an Personal and Executive Assistant has […]
Outbound Customer Service Support Course (Online)
Health Checks, Telesales, Close Loop, Credit Recovery & Survey Functions The outbound call centre has emerged as an effective platform for serving customers and providing solutions to their problems. This course has been developed to enable call centre agents and other personnel develop proactive skills […]
Pre-Employment Customer Service Assessment
This assessment is aimed at evaluating the advanced customer service skills of new hires is crucial for ensuring your team is equipped to deliver exceptional service. Here are 20 objective questions designed to challenge and inspire your new hires, pushing them to think critically about […]
Pre-Employment Emotional Intelligence Assessment
Emotional intelligence (EI) requires a blend of understanding emotions, empathy, social skills, self-awareness, and self-regulation. Here’s a set of 10 assessment objective questions along with their options designed to test various aspects of emotional intelligence. This assessment is aimed at fostering a deeper understanding of […]
Pre-Employment Behavioral Assessment
Behavioral assessment provides insight into a candidate’s personality, show you how they work, think, and tell you how they comply to rules and regulations.These questions can help assess a candidate’s integrity, honesty, and adherence to company rules, fostering a culture of trust and accountability in […]
